Return & Refund Policy
At Jagan India Global Services Pvt. Ltd., customer satisfaction is our priority. This policy explains how returns, replacements and refunds work for products and services purchased from us. (You can edit this policy anytime from Admin → Pages.)
Products (hardware, equipment & supplies)
- Report transit damage or wrong/defective items within 48 hours of delivery with photos — we arrange replacement at no cost.
- Unused products in original packaging may be returned within 7 days of delivery; manufacturer-sealed items once opened follow the manufacturer's warranty process instead of return.
- Warranty claims are honoured as per the manufacturer's warranty card supplied with your GST invoice.
Services & installations
- If an installation issue is reported within 7 days of handover, our engineers rectify it free of charge.
- Advance paid for a service may be refunded if work has not started; once material is procured or work has begun, charges apply proportionally.
Rentals
- Rental equipment issues are resolved by free repair or replacement during the rental period as per your agreement.
Refund method & timeline
Approved refunds are processed to the original payment method (or bank transfer) within 7–10 working days of approval. To request a return or refund, call +91 8447155096 or email info@jindiaservices.com with your invoice number.